Community Resources

Emergency Numbers

  • Fire, medical emergency, crime in progress: 9-1-1
  • Rockford Police Non-Emergency: 815-966-2900
  • Winnebago County Sheriff:  EMERGENCY, 9-1-1; Non-Emergency: 815-282-2600
  • Child Abuse Hotline  800-252-2873
  • Illinois Department of Children & Family Services  815-987-7640

City of Rockford

Aldermen –

  • 1st Ward: Dr. Timothy J. Durkee: 815-519-6406,
  • 2nd Ward: Jonathan Logemann: 815-312-8747,
  • 3rd Ward: Chad Tuneberg: 815-977-5016,
  • 4th Ward: Kevin Frost: 815-243-1300,
  • 5th Ward: Gabrielle Torina: 815-963-9801,
  • 6th Ward: Aprel Prunty: 815-601-6904,
  • 7th Ward: Janessa Wilkins: 815-977-3769,
  • 8th Ward: Karen Hoffman: 815-399-5026,
  • 9th Ward: Bill Rose: 815-601-8124,    
  • 10th Ward: Franklin Beach: 815-399-3737,
  • 11th Ward: Tuffy Quinonez: 779-770-3421,
  • 12th Ward: Gina Meeks: 815-317-6572,
  • 13th Ward: Linda McNeely: 815-962-5424,
  • 14th Ward: Mark Bonne: 815-298-7809,

Abandoned Cars (within Rockford City Limits)                                                

  • On Private Property, Neighborhood Standards: 779-348-7160
  • On City Streets (non-emergency): 815-966-2900

Block Parties (Public Works): 779-348-7660

Code Enforcement (trash, weeds): 779-348-7160

Fire Department – Administration: 779-348-7171

Graffiti Hotline: 779-348-7261

Head Start: 779-348-7169

Neighborhood Specialist Barb Chidley: 779-348-7448,

Potholes 24 hour Hotline: 779-348-7260

Property Standards- Unsafe Buildings: 779-348-7159

Public Works General Number: 779-348-7300

  • 24 Hour Service Hotline: 779-348-7260

Street Division (potholes, snow plowing, street & alley repair, trees): 779-348-7260

Street Lights (Report outages for metal/concrete poles): 779-348-7179 (Report outages for wood poles to ComEd): 800-334-7661

Traffic Signals: 779-348-7179

Traffic Signs: 779-348-7178

Trash Collection (within Rockford) – Rock River Disposal : 815-965-2489

Water- Emergency 24 hour line: 779-348-7368

  • Water Customer Service: 779-348-7152
  • Water Quality: 779-348-7151

Weeds/Tall Grass Enforcement: 779-348-7161


Access Elevator: Ramps, Lifts, Vehicle hand controls, etc.

NMEDA: Automotive mobility solutions

Rockford Door Co.: Installs accessible power doors

Child Care

DHS Child Care Assistance Program: Affordable childcare for low income families

Kinder Care: Subsidized child care and support for military families

MAYA’s House: Drop in childcare for homeless families (children under 5)

YWCA Northwestern Illinois- Subsidized Child Care:


St. Elizabeth’s Catholic Community Center: Provides clothes for those in need

  • 9am-11am
  • 1505 S. Main St
  • 815-965-6993

St. Patrick’s Parish Clothes Closet: Provides clothes for those in need

  • 2519 School St
  • 815-968-1393


Call4Calm: Illinois residents experiencing stress & mental health issues related to COVID-19.

  • Text ‘TALK’ to 552020 or ‘HABLAR’ for Spanish
  • 24 Hour text line

Disabilities/Special Needs

The ARC: Programs and services for individuals with intellectual and developmental disabilities

ATEN: Donated computers for those with disabilities

Barbara Olson Center of Hope: Programs and services for individuals with intellectual and developmental disabilities.

Division of Rehabilitation Services: State of IL agency serving individuals with disabilities

  • 815-987-4964

Easter Seals Children’s: Programs and services for children with disabilities and their caregivers.

GiGi’s Playhouse: Down Syndrome Achievement Centers

Goldie B. Floberg Center: Community Living, Education, and Employment Services for individuals with developmental disabilities

IL Dept. of Human Services (Rockford Home Services):

IL Dept. of Human Services (Vocational rehab):

IL Special Olympics

MDA Summer Camp: Camp for kids with Neuromuscular disease

Milestone: Programs and services for individuals with developmental disabilities.

Mosaic: Behavioral Health and Autism Suppport

RAMP: Services and advocacy for individuals with disabilities.


Northern IL Food Bank: Locate a food pantry

American Red Cross Winnebago Chapter: emergency food, shelter, and clothing assistance after fire or natural disaster

Berean Baptist: Appointment Needed

  • 815-962-4661
  • 5626 Safford Rd

Carpenter’s Place: lunch tickets

  • 815-964-4105
  • 1149 Railroad Ave, M-F, 8:30am-3:30pm

Christ the Carpenter: 12:30-2:30pm Mondays except first Monday of month

  • 815-965-7112
  • 1100 S. Winnebago

Christian Union: 10am-12pm Mondays and 9am-12pm Thursdays

  • serving 61101 61102 61103
  • 815-963-3808
  • 1705 Kilburn

Cornucopia: 9-11am Tuesdays and Thursdays, 3rd Saturday

  • 815-962-1380
  • 402 Market St

Deliverance Outreach: 3-5pm Tuesdays and Thursdays

  • 815-323-2014
  • 910 2nd Ave

Emmanuel Lutheran: 9:30-11:30am Mondays and Fridays

  • 815-963-4815
  • 920 3rd Ave

Emmanuel Lutheran Soup Kitchen: 2-3 noon meals served per week

  • 815-963-4815
  • 320 S 5th St

Gentle Shepherd Pantry: 2nd & 4th Wednesday of the month at 8:30am

  • 815-399-7283
  • 2905 Bildahl St

God’s Glory: 12-2pm 3rd Saturday of the month

  • Serving residents in 61108 and 61109 zip codes
  • 815-601-3857
  • 1250 S Perryville Rd

Grounds for Life Soup Kitchen: 7:30-8:30am

  • 815-975-7949
  • 714 3rd Ave

Helping Hands Food Pantry

  • 1st & 3rd Saturday 10am-noon, 2nd Thursday 1-3pm, 4th Thursday 6-8pm
  • 815-633-1504
  • 7620 Elm Ave

Life Church South: 11am-1pm Thursdays

  • 815-874-9042
  • 4312 S 20th St

Rockford Church of Christ Food Pantry

  • 3rd Wednesday 10am-noon, Perishables Tuesday and Thursday 11:30am-1pm
  • 815-708-0291
  • 1141 20th Ave

Rock River Valley: 

  • 815-965-2466
  • 1100 Broadway, M-F 10am-noon
  • 421 S Rockton Ave, M-F 1-4pm

Salvation Army:  9-4 Monday through Friday

  • 815-972-1135
  • 415 S Madison

Salvation Army: Appointment only

  • 815-972-1135
  • 416 S. Madison

Shelter Care Ministries

  • Saturdays 12-12:30pm and holidays
  • 815-964-5520
  • 412 N Church St

St. Bridget’s: 4-6pm 1st and 3rd Wednesdays

  • 815-633-6311
  • 704 Clifford Ave

St. Elizabeth: 1-2:30 Monday through Thursday and 9:30-10:30 Fridays

  • 815-969-6526
  • 1505 S Main

Soul Harbor Church

  • 1st & 3rd Monday, 6:30-8pm
  • 815-229-1922
  • 2802 11th St

United Brethren in Christ Church: 3rd Sunday of the month after 10:45 service

  • 815-968-9305
  • 2000 Kilburn Ave

United Way/Top Box Food: 1st Saturday of the month

  • 925 5th Ave
  • Food available at discount prices, SNAP accepted


Ability Links: Employment connections for those with disabilities

Bridgeway: Employment Services

Comprehensive Community Solutions, Inc. (Youth Build Rockford)

Getting Hired: Employment connections for those with disabilities

Goodwill Industries Abilities Center :

Illinois Department of Employment Security:

Illinois Growth Enterprises: Vocational sevices for those with disabilities

  • 800-214-8333

Rockford DHS: Assistance finding a job

Rock River Training:  Help people reach their employment goals

  • Rockford: 815-395-6600
  • Belvidere: 815-547-9616

The Workforce Connection: Employment Center

Legal Services

Day One Reliance: Assistance for families with special needs individuals

Department on Aging’s Circuit Breaker: IL Dept. provides grants to seniors and individuals with disabilities

Equip for Equality: Protect civil and human rights for individuals with disabilities

Greg Tuite & Associates: Represents those who have applied for Social Security and been denied

Illinois Guardianship/Advocacy Commission: Protects rights of individuals with disabilities

  • 866-274-8023

Illinois Attorney General: Broad range of legal services for Illinois

  • 866-274-8023

Legal Self-Help Center: Provides legal information to Winnebago County residents

Prairie States Services: free legal services to low income & elderly

Zeke Giorgi Legal Clinic: Civil justice clinic

  • 815-962-9980
  • 319 W State St


All Kids: Illinois program for affordable health insurance for children, regardless of immigration status or health condition

Bridge Clinic: Free primary health care for uninsured or underinsured adults

Center for Sight and Hearing: comprehensive vision care; hearing evaluations, programs, and resources for any level of hearing loss

Crusader Community Health: quality primary health care for all people in need.

Doral Dental: Accepts Medicaid

Hanson & Hanson: Dental office, accepts IDPA

  • 815-965-5555
  • 318 College Ave

HealthWell Foundation: Assistance with chronic and life-altering illnesses

Hear Now: Hearing help for low-income

HIKE: Hearing help for children

The Medicine Program: free or nearly free medication access

Mid-Illinois Talking Book: Service for blind, visually impaired, or physically disabled needing assistance with reading standard print

Milestone Dental: Accepts IDPA

  • 815-965-5555
  • 275 N Phelp

Oak Street Health: primary care physicians for adults on Medicare; transportation provided

  • 815-668-7810  
  • 301 East State St
  • Monday-Friday, 8:30am-5:00pm

OSF Charity Assistance Program: financial assistance for income-qualified individuals

  • 855-529-1668

Rockford Memorial Hospital Charity: Healthcare regardless of patient’s ability to pay

Rx Illinois: Pharmacy discounts

Ronald McDonald Care Mobile- Youth Only: Mobile care clinic for under-served, school-aged children

Van Matre Health South: Rehabilitation center

  • 815-381-8500

Winnebago County Health Department: Family health services, clinical services, immunizations, addiction prevention, vision and hearing screening, oral health

Rent & Utility Assistance

City of Rockford Human Services Dept:

ComEd Residential Special Hardship Program:

Rockford Township: rental assistance when between jobs or during illness

Services Miscellaneous

AA Communications: Emergency 911 cell phones and 911 wearable home phones

Catholic Charities: Adoption services, pregnancy and parenting, emergency assistance, immigration, refugee resettlement

CenturyLink: Low cost internet/home and cell phone

Family Credit Management: credit counselors to help you take control of your debt

Free Government: Free government cell phones with 250 free minutes

Lutheran Social Services: Foster Care & Family Support Services

Reachout Jail Ministries: Assists those with a criminal history

SafeLink: Income-based cellphone assistance


First Transit: Information about transportation options

Metro Medical: Wheelchair transportation to doctors appointments

RMTD Para Transit: Fixed routes and paratransit service to the cities of Rockford and Loves Park and the Village of Machesney Park


Rockford Outdoor Information



Domestic Violence/Abuse

Child Abuse Hotline:

  • 800-252-2873

Elder Abuse Hotline:

Family Peace Center: multi agency service center providing services to victims of inter-personal violence

IL Dept. of Children & Family Services: Reporting child abuse

Remedies Renewing Lives: Services for adults struggling with substance abuse and victims of domestic violence and their children

Mayor’s Office of Domestic Violence and Human Trafficking Prevention – referrals for services

  • 8 a.m. to 5 p.m. M-F
  • 779-348-7677

Rockford Sexual Assault Counseling: 24/7 crisis hotline


Abuse Hotline:

Alzheimer’s Association:

Bright Side Adult Day Care: Provides adult daycare service

Hospice Care of America

Hospice of Northern IL, Inc

Lifeline Systems: Emergency response services

Lifescape Community Services: Keeping older adults healthy, independent, connected, and informed

Lutheran Social Services

Mathers Clinic: Mental health counseling, accepts Medicare

Medicare Information

Mindset Acres Adult Day Center

  • 815-636-7801

Northwestern Illinois Area Agency on Aging: 815-226-4901

Philips Lifeline: Medical alert service and medication dispensing service

The Villa at PA Peterson: Rehabilitation Center

Visiting Nurses Association: Home Health Care Service

  • 815-971-3330
  • 2215 N Main St

Home Care

Addus Healthcare: Affordable home care

Sisters Medical Services: In home care, accepts Medicaid

Visiting Nurses Association: Home Health Care Service

  • 815-971-3330
  • 2215 N Main St


Carpenter’s Place: Daytime drop-in center, transitional & mental health housing

Fair Housing Hotline: 855-347-7757

The Grand Apartments: Low income

  • 815-986-0299
  • 1146 Broadway

Green Farms Townhouse: Subsidized housing

  • 815-544-0390
  • 1574 W 6th St

Harrison Square Apts: All units accessible, Subsidized housing

  • 815-229-1041
  • 5477 Wansford Way

Heritage Homestead Apts: Age 62 and older or disabled

  • 815-248-4229
  • 208 Newman St

HomeStart: Resources and support for homeownership

Human Services/Community Action Agency of Winnebago & Boone Counties

  • Housing Assistance
  • Homelessness
  • 844-710-6919
  • 612 N. Church St.

Ken Rock Apts: Section 8 senior housing

  • 815-398-8864
  • 1631 Hamilton Ave

Longwood Plaza: Low income housing

  • 815-965-8863
  • 1055 E State St

Luther Center: Subsidized, Accessible housing

  • 815-965-0055
  • 111 W State St

Lutheran Social Services of Illinois: Affordable housing for seniors

MELD: Emergency shelter and services for young parents up to 21 years of age

MotherHouse Crisis Nursery: Child care and supplies

  • 815-962-4858
  • 1603 S. 4th

Northern Illinois Reaching Affordable Community Housing: Subsidized Housing

Old City Hall Apts: Low income housing

  • 815-964-9400
  • 126 S 1st St

Park Towers: Section 8, accessible housing

  • 815-654-6278
  • 540 Clifford Ave

Rockford Housing Authority

Rockford Rescue Mission: Housing, programs, and services for homeless individuals.

Shelter Care Ministries: Drop-in center and housing solutions for homeless individuals.

Valkommen Plaza: Section 8, Accessible housing

  • 815-965-4090
  • 310 7th St

Latino/Latina Services

Catholic Charities: 815-399-1709

League of United Latin American Citizens: Advocate for the well-being of Latin Americans

  • 779-770-1042

Youth Services Bureau- Hispanic Services: Provides families with information in Spanish and links them to services in Spanish

YWCA NW Illinois/La Voz Latina: Family support services, access to deportation protection education & legal defense, information and referral services, assistance with public benefits, self-sufficiency programs

Mental Health

Bridgeway: Mental Health Recovery Services, Employment Services

CARES Line: Children & Adolescents experiencing a mental health crisis

  • 800-345-9049

Catholic Charities: Variety of counseling opportunities with a sliding fee schedule

Children’s Home Aid Society: School counseling, parent support, foster care

Eating Experts: Katie Mattison, MS, RD, LD- Nutrition counseling for those with eating disorders

Family Counseling Services:

Family Matters- PACT: Services to support families’ mental health

Hope- Child & Family Counseling, Inc.: Child & Family Counseling, Adolescent & Adult Therapy

IL Dept. of Human Services (Rockford Home Services):

IL Dept. of Human Services (Vocational rehab):

KP Counseling: Family and individual counseling

  • 779-368-0060
  • 6932 Linden Rd or 695 N Perryville Rd Suite 4
  • Shatter Our Silence: Training for suicide awareness

NAMI (National Alliance on Mental Illness): Provides education, offers support groups and resources, and advocates for people affected by mental illness.

National Suicide Prevention Hotline

  • 1-800-273-TALK (8255)

Northern IL Hospice & Grief Center: Grief Counseling

Rosecrance: Residential treatment for teens and young adults; outpatient treatment for children, family, and adults

  • 815-391-1000
  • Mental Health Crisis Line: 815-963-9300
  • Berry Center: counseling for minor children
  • Ware Center: Direct caller to services/providers

Shelter Care Ministries-Jubilee Center: Shelter, M-F, 9am-3pm

Stepping Stones of Rockford: Mental health services. Resources for individuals who are suicidal or have survived suicide

University Psychiatric Services: Extensive counseling and treatment for psychiatric needs

Youth Services Bureau: Out-patient and mental health therapy

Pregnancy Resources

Children’s Home & Aid: Link to child care

Easter Seals Teen Family Support Program:

Lutheran Social Services of Illinois- Rockford Children’s Community:

Pregnancy Care Center of Rockford:

Winnebago County Health Department:

Service Dogs

Hearing & Service Dogs of Minnesota:

Indiana Midwest Assistance Dogs, Inc.

Leader Dogs

Paws with a Cause


Substance Abuse

Remedies Renewing Lives: Addiction treatment and services

Rosecrance: Adult and teen recovery services

Support Groups

Alano Club- 12 Step Support Groups: Alcoholism treatment program

  • 815-227-4633
  • 1210 11th St

Alzheimer’s Association: Both Alzheimer’s support and caregiver support groups

Anger Alternatives

Catholic Charities Grief Support

First Free Grief Support

Group Hope: Depression and Bipolar

NAMI Northern IL: 3 Groups: Mental Illness, Parents and Caregivers, and Family and caregivers of someone with a mental illness

Narcotics Anonymous

Northern IL Hospice & Grief Center

Ray of Hope: Suicide support group

Sex Addicts Anonymous

Traumatic Brain Injury

  • 815-968-7467

“Who Am I”: Teenage boys with Autism or Asperger’s

  • 815-828-6297
  • 4873 Manhattan Dr


American Legion: 309-663-0361

BraveHearts Therapeutic Riding Center: For Military veterans and their families

Carpenter’s Place: 815-964-4105

Circle of Change: Veterans dogs program

Drop in Center: a place for vets to gather and meet

Home Depot: Assistance with accessibility in veteran homes

  • 815-391-8880, Chad Forrester

Illinois Department of Veteran Affairs: 815-633-7840

Rockford Vet Center:

Shelter Care: Working to end homelessness among veterans

  • 815-964-5520

VA Rockford Primary Care Clinic: Health care for veterans

Veterans Assistance Commission: Assists Illinois Veterans and their family members with county, state, and federal benefits and provides needed support.

  • 815-516-2850
  • 215 N Main St

Youth Services

Children’s Home & Aid: programs and services that focus on child abuse prevention, healthy child development and strengthening families.

Elevate Youth GED Program: Education support services for individuals ages 16-24

IL DCFS: report child abuse or neglect

Save Abandoned Babies:

Youth Services Network: Serving youth with the following issues – emotional or mental health problems, pregnant or parenting, runaway or homeless, victims of sexual and/or physical abuse or domestic violence, delinquent behaviors, truancy/school issues


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Rockford, Illinois